Refund and cancellation policy
Version of 2026-07-16
This policy explains how to cancel your Graft subscription and when you are entitled to a refund. It complements the Terms of sale and use. This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.
1. Cancellation
You can cancel your subscription at any time from your account settings (Billing). Cancellation takes effect at the end of the current billing period: you keep access to your paid plan until then, and you are not billed again.
Amounts already paid for the current period are not refunded pro rata on cancellation, without prejudice to the refund policy below.
2. Refunds
The 14-day right of withdrawal under EU consumer law applies to consumers. As the Platform is aimed at business users, that right does not automatically apply to Merchants acting in the course of their business.
As a commercial policy, and beyond any legal obligation, the publisher offers a full refund on request within 30 days of the first payment.
3. How to request a refund
To request a refund, contact us at graft.eucontact@gmail.com. Billing is handled by Paddle.com Market Ltd, acting as Merchant of Record; approved refunds are processed back to the original payment method via Paddle.